10 soft skills for benefit managers to develop
December 8, 2015 2:06 AM
There are two types of skills benefit managers should have to help a business succeed hard and soft skills. Hard skills are usually at the top of the list managers wish to develop because theyre usually more defined, specific and can be measured. But soft skills, often considered fluff, are just as important to business success, says blogger and author Sharlyn Lauby, who compiled the following list of soft skills managers should help employees hone.
[Image credit: Fotolia]
[Image credit: Fotolia]
Self-awareness
As the starting point to build on other skills, self-awareness allows employees to better understand their working relationships with others, Lauby notes. We have to know who we are and be comfortable in our own skin, she says.
[Image credit: Fotolia]
[Image credit: Fotolia]
Communication
Oral and written communication skills are also important. As technology has exploded, a myriad of mediums have been created that allow for some sort of communication texting, phone calls, Facebook messaging, etc. Communication has to be done properly, and that means using the right medium for the message alongside crafting the message so it is heard by the intended audience.
[Image credit: Fotolia]
[Image credit: Fotolia]
Listening (and accepting feedback)
While multi-tasking is an accepted way of life, Lauby says sometimes multi-tasking isnt appropriate or effective. We improve our listening skills by focusing. When others are giving us feedback, they deserve our attention.
[Image credit: Fotolia]
[Image credit: Fotolia]
Networking
To be successful, networking is a must-have skill. Networking skills are used both internally and externally, and with good networking skills, employees are able to ask for the necessary information and help when needed.
[Image credit: Fotolia]
[Image credit: Fotolia]
Collaboration
Some employees thrive working in groups, but there are many that also excel working alone. However, there are times when a project will require teamwork. We must be able to adjust our communications when working in a group so the team is successful, Lauby says.
[Image credit: Fotolia]
[Image credit: Fotolia]
Meeting management
Its important to be able manage meetings as both a meeting leader and participant. Learning how to make meetings more effective will contribute to a companys success.
[Image credit: Fotolia]
[Image credit: Fotolia]
Conflict resolution
As companies operate on a leaner workforce, managers and HR dont have the time to always mediate conflicts. Everyones plates are full, and employees need to learn to resolve their own conflicts.
[Image credit: Fotolia]
[Image credit: Fotolia]
Problem solving
Companies expect employees to share their thoughts about how to solve problems, Lauby says. Even if the solution presented isnt adopted, it likely started the conversation.
[Image credit: Fotolia]
[Image credit: Fotolia]
Stress management
A lack of work-life balance and burnout are common threads in the modern workforce and it can sometimes take more than a vacation to fix an ongoing problem. Employees should be aware of what they find stressful at work and look for ways to alleviate it.
[Image credit: Fotolia]
[Image credit: Fotolia]
Time management
One way to control stress is to control time, Lauby advises. Learning how to effectively manage your time can have a huge impact on productivity and the number of hours spent on work.
[Image credit: Fotolia]
[Image credit: Fotolia]
