Employee Benefit Adviser - April/May 2017

Tom Avery couldn't find a technology product to meet his clients' enrollment, compliance and administration needs — so he created one.

Thanks to apps that promote confidentiality, employees can log in to discuss their emotional challenges with mental health professionals.

Advisers cannot afford to define their value as the point of access to benefits product information and services. They need to transcend client’s expectations, says consultant Jack Kwicien.

Most advisers thinking about business relationships haven’t changed since the days when men ran everything and women were secretaries, says Wendy Keneipp.

Separate brokers from their fee dependence and watch the smart ones evolve into consultative advisers, urges consultant Nelson Griswold.