As public health insurance exchanges run by states or in partnership with the federal government edge toward financial self-sufficiency in 2016 as stipulated under the Affordable Care Act, adjustments are being made to achieve greater operational efficiencies for their third annual open-enrollment season and beyond.
One such example is Get Covered Illinois, whose bold plans gave way to considerable manpower challenges. Also known as the Illinois Health Insurance Marketplace, it’s one of seven state-partnership exchanges operating alongside 14 stand-alone state exchanges, 27 federally facilitated marketplaces and three federally supported marketplaces, according to the nonprofit Kaiser Family Foundation.
