The pandemic has been hard on everyone in different ways, and though the end is in sight, we're not there yet. But, as we close in on a year and a half of
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I can see that in the accounts payable organizations with whom I have worked. The dual challenges of figuring out how to get payments out the door in a different way and learning to work remotely have been daunting, but people have figured out ways to get the job done.
Perhaps more than any other function, AP used to be a strictly in-the-office job, mainly because of all the paper processes they had in place. Invoices come in the mail. They have to be opened and keyed into accounting systems. Some companies have machines and OCRs (Optical Character Recognition) to help with this process, but many
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It seems incredible to think that a year and a half ago, that was business as usual for the vast majority of organizations, and not many had plans to change. But change they have.
A new way of thinking
Nobody had a plan for sustained remote work. They may have had a short-term disaster recovery plan — for one or two people to work offsite or cover for the absence of a key employee. But nobody had a plan for the entire AP team to be out of the office indefinitely.
The initial struggle was to be able to continue processing payments on time. People brought their laptops home, but not their whole setup. They kept sending skeleton crews to the office to handle the paper processes. The thought was that we'd have to stick it out for a short period. We all know how that turned out.
Around the latter part of April 2020, we started to see people planning for the longer term. Companies set people up with home offices and all the
At the same time, they started switching vendors to ACH payments in earnest. According to
It has been challenging to say the least, but I think that AP teams should be proud of how they've adapted.
Where to go from here
Probably not back to the office — at least not five days a week. According
Employers are becoming comfortable with the idea and are even finding some advantages, including access to a much larger talent pool and the ability to offer flexible work hours as a benefit. That could help AP to address the long-standing talent shortage.
The more significant opportunity, though, is to continue to think differently. I would be surprised if very many AP departments decide to return to the paper processes of old. The biggest reason people stuck with those for so long was that they were "working." It's hard to say that now. It's also hard to say that accounts payable work can only be done in the office because we've been doing it outside the office for a year. The considerable delay in payment processing that some people expected never materialized. AP had to find a better way, and they did.
Moving forward
They shouldn't stop there. AP organizations should seize the moment to
Nobody likes being forced to change, and that's been perhaps one of the most difficult aspects of the experience we've all been living through for the past year. Now that AP teams have proven they have the resiliency and the ability to handle all the change that was thrust upon them, they should seize the opportunity to become drivers of change and key players in leading their organizations into the future.