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Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings.
When we fill these roles, we want to find people who care about making a difference in the lives of our customers. In fact, I would say that the characteristics of a quality service rep match the characteristics of people I choose as friends. They care and are looking for ways to be helpful to others.
Kim Eckelbarger is founder of Tropical Benefits, ARCW Leavitt Insurance, in Tampa, Fla.
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