In-person meetings are top priority after COVID

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Scott Eells/Bloomberg News

BlackRock chief executive officer Larry Fink said the thing he looks forward to most in the post-pandemic world is meeting with clients again, as the U.S. vaccination campaign continues and companies weigh how to unwind remote-work setups.

In his annual letter to shareholders Wednesday, Fink said there’s no substitute for in-person meetings. His comments add to earlier remarks that he fears corporate culture can erode over time while working from home.

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“I miss the personal connections and unexpected ideas that come from meeting face-to-face and sharing a meal together,” Fink wrote. “It’s often through a less structured conversation than one can have on a video call that we learn most about each other and experience intangibles, like culture, that are hard to see through a screen.”

More than a year into the COVID-19 pandemic, global financial firms like BlackRock are deciding how to safely bring employees back to in-person work settings. Last year, BlackRock executives signaled that the office will remain the primary work location for employees in the long term, and permission to work remotely full-time will be granted selectively.

Other points Fink brought up in his annual letter include the firm’s efforts to improve diversity and inclusion practices, after a series of separate issues were raised over the firm’s workplace culture.

“I know our culture is not perfect,” Fink wrote. “In some cases, certain employees have not upheld BlackRock’s standards. I have made it clear to employees that we want to know when that happens, and those individuals don’t have a place at BlackRock.”

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