How to support working parents in a hybrid setting

Working mom
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The fall semester brings challenges and stresses for working parents as they adapt to new schedules and try to find child care, which can also add financial strains. 

As more employees are returning to the office, working parents are also losing some of the flexibility that came with working from home. According to UrbanSitter, an online service that connects parents to trusted child care providers, 42% of parents are hybrid workers, and 31% are in the office full time. This loss of flexibility makes child care arrangements even more important to working parents.

"We saw a huge jump in bookings when companies put a mandatory return in place last year," Lynn Perkins, CEO of UrbanSitter told EBN's Deanna Cuadra. "Before, parents could cover at least some afternoons, but now they need help because they don't have the same availability." 

Perkins recalls one employer who rolled out its return-to-office mandates alongside a child care subsidy benefit. "This was really thoughtful, but I've only seen one partner do this with the introduction of return-to-office," she says.

Read more: Creating the right environment for your working parents 

Figuring out the needs of a workforce will help determine the support that working parents receive. Depending on the industry or job, what works for some organizations, teams or individuals may not work for others, but there are many ways for employers to demonstrate support for all of their working parents. Surveys, all-hands and team meetings and feedback from employee resource groups can be great ways to determine parents' points of stress, and how to solve them.

"It's really important to support parents emotionally," Stephanie Edenburgh, CEO of parenting platform Bizzie Mommy told EBN's Lee Hafner. "That's why I create a space where they feel they can talk openly about the challenges of balancing work and family, especially during transitions like back-to-school. I've always encouraged my team to share what's on their minds, and we collaborate to find solutions that keep work manageable while still honoring family commitments."

A remote-first culture is conducive to balancing parenting and work, Deepak Shukla, founder and CEO of digital marketing company Pearl Lemon Group, told EBN's Lee Hafner

"We offer an internal resource-sharing platform where parents can exchange trusted child care recommendations and resources," Shukla said. "We [also] offer access to wellness resources, including mental health support, recognizing the importance of managing work-life balance during this hectic time. Supporting parents isn't just about work flexibility; it's about recognizing their dual roles and creating an environment where they don't have to choose between family and career." 

Read more: 10 companies that let you work from anywhere

PWC provides extra support to working parents year round, but understands that the start of a school year can bring additional stress. The company provides financial support and reimbursements for parents, and launched a dedicated Parenting Inclusion Network, which includes various parenting resources and a peer connection program with the goal of fostering community among working parents to give them an additional avenue of support.  

"Everyday flexibility is also just ingrained in our culture like reduced schedules and pay-adjusted leaves to help working parents balance their family and career needs," Chris Santucci, a data risk and privacy partner at PwC and father of two, told EBN's Paola Peralta. "Fostering a culture of well-being and flexibility is essential for creating an environment where working parents can truly thrive." 

Read more about how companies can provide extra support to parents as school is in session. 

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How to ease financial anxiety for parents of school-age children

The fall semester brings new challenges for many working parents who must find balance between meeting their children's needs and financially providing for their family, adding extra stress and anxiety. 

"This annual rite represents a perfect storm of financial obligations for families," writes Matt Wolf, SVP of business development at Greenlight, in an op-ed. "According to recent surveys, the average American family spends hundreds of dollars on school supplies alone, which are expected to total roughly $586 per student this year. That number can skyrocket when factoring in clothing, new technology, sports equipment and extracurricular activities. For parents with multiple children, the financial strain can be even more pronounced."

Read more about Wolf's steps to easing back-to-school financial anxiety.

Read more: Four steps to easing back-to-school financial anxiety 
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How PWC helps working parents navigate back-to-school season

According to a study from the American Psychological Association, 72% of working parents' stress stemmed from school and child care disruptions and uncertainty. Another 39% of working parents struggle to find quality child care and thus are unable to manage parenting responsibilities, according to a research report from early education center KinderCare. This makes support from employers non-negotiable

"Back-to-school season can bring added stress for working parents who are navigating new child care needs and rising child care costs," Chris Santucci, a data risk and privacy partner at PwC and father of two told EBN's Paola Peralta. "When our people are cared for in ways that matter to them, they are more engaged, fulfilled and motivated, and our clients can feel that in the work we do and see it in the solutions we deliver."

In an effort to better support its own working parents, PwC has expanded its benefits to include reimbursement up to $2,000 per fiscal year to offset the costs of unexpected care. It also offers discounted before-and-after-school care and discounts on several virtual tutoring and child care centers they partner with

Read more: PwC supports their working parents beyond back-to-school 
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Educating your employees and increasing benefits engagement

The fall semester could be a good time to educate employees on their benefits, especially as this is usually when family costs can change just ahead of open enrollment.

"It's essential to strike the right balance of benefits communication, education, and offerings to help get the right information to the right people at the right time," writes Kate Winget, managing director and chief revenue officer for Morgan Stanley at Work, in an op-ed. "Mastering this recipe is an ongoing challenge — in fact, 85% of employees believe their company needs to do a better job explaining how to maximize the financial benefits offered, and 96% of HR leaders agree, according to Morgan Stanley at Work's State of the Workplace 2024 Financial Benefits Study."

Winget shares 3 ideas to help kickstart the fall semester and open enrollment seasons with reenergized employee engagement.

Read more: Class is in session: 3 ways to boost benefits engagement this back-to-school season 
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How firms are supporting working parents

Workers with school-aged children have recently gone through the changes in routine that accompany the beginning of a school year, and figuring out things like transportation, before- and after-school child care and how to include extracurricular activities can put added strain on their already busy lives. 

Flexible work schedules and various types of child care assistance are among the top ways companies can help parents meet the needs of their families without sacrificing work performance, says Ethan Pease, managing attorney at Visionary Law Group. His firm offers multiple family benefits, and he notes their positive impact on its employees. 

"Support like this is crucial because it reduces stress and allows working parents to focus on their jobs without worrying about logistical challenges," Pease told EBN's Lee Hafner. "It leads to higher job satisfaction, productivity and work-life balance. Overall, these types of family-friendly policies create a supportive environment where working parents can thrive."

Read more: 3 leaders share their favorite parental benefits during the back to school season 
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How UrbanSitter is helping working parents with after-school care

UrbanSitter, an online service that connects parents to trusted child care providers, found that 81% of working parents need child care to be able to work, but 50% of parents are having difficulty finding care right now. While cost is an obvious challenge — with 57% of parents spending between $1,000-$5,000 a month on child care alone, according to UrbanSitter — there's also a shortage of providers across the country. And after-school care can be especially challenging.

"After-school care is one of the trickiest types of care to find because you're looking for somebody who is okay working a limited number of hours a week but consistently," Lynn Perkins, CEO of UrbanSitter told EBN's Deanna Cuadra. "You're looking for that needle in a haystack, but that kind of schedule doesn't always align with what people are looking for from part-time opportunities."

To make matters harder, more parents commute to an office at least part of the week than did a few years ago. According to UrbanSitter, 42% of parents are hybrid, and 31% are in the office full time. The loss of flexibility makes child care arrangements vital.

Read more: Child care and flexibility are key to a successful back-to-school season 
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