The workforce may be at odds about
Despite the growing unease surrounding artificial intelligence, nearly 40% of younger workers are still excited about
"Younger workers are digital natives — they grew up using a steady stream of constantly evolving technologies like smart phones and social media apps, and they're well accustomed to interacting online," says Kira Makagon, chief innovation officer at RingCentral. "They also are newer to the workforce and have had less time to develop ingrained habits than their more seasoned colleagues."
Read more:
One of the reasons younger employees may be less concerned could be because due to their comfort with technology, many don't see AI as a means to replace the workforce. Instead, they see AI as an opportunity to make work better, faster and more productive, according to Makagon, providing them with an opportunity to
But that's at odds with how employers have been reacting to AI in recent months. Not only did RingCentral and Ipsos' study find that 45% of employees overall — including business leaders — prefer face-to-face interactions over AI, but there's also been an outcry from tech titans themselves. In the last two months alone, two separate open letters have been published warning the general public against the dangers of AI. One called for the
"Throughout human history, innovation has always stirred up the status quo," Makagon says. "It's true that the pace of change can be disruptive, but AI is not a fleeting trend — it's already become a part of the way we work today, and will remain a significant factor in our future. With that in mind, it will be critical for leadership to implement AI in a thoughtfully, ethically and responsible way."
Despite caution, there are
Read more:
"Leadership will have to implement AI in a way that observes data privacy and security protocols, developing clearly defined plans for how the technology will be used, and communicating consistently with all levels of the organization," Makagon says. "Leaders can do so by engaging in regular communication at an organizational and individual team level, by sharing policies, guidebooks, and tutorials, and by soliciting feedback in town halls and during manager office hours."
Makadon acknowledges that the
"We are currently at the starting line of significant transformation," she says. "Our research reveals mixed sentiment among workers: while some enthusiastically embrace the potential of AI, others remain hesitant about the implications of this technological shift. There are kinks yet to be ironed out as we work through the exploration and discovery phase, but the potential is significant, and promising."