What can employers do to boost their employees' performance?

Just as traditional employee benefits are essential when caring for team members outside the workplace, executives are embracing new technology and tailored career development programs to support their staff within the workplace — and boost productivity in the process.

Data from software provider Salesforce found that roughly 70% of Gen Z professionals feel that personalized learning experiences could be more effective when assisted by generative AI, and 52% have been increasingly using the technology then when they first started.

"There's [a] great benefit when people don't feel dependent on other people at the organization, and instead feel like there are tools in place that can really help them navigate their everyday lives at work," John Scott, head of learning and design at workplace educational platform MasterClass at Work, told Employee Benefit News' Paola Peralta. "It will always be important for young talent to have access to their leaders, but for them to know they have a resource that's been trained by their organization to support them and help them in growing, learning and executing tasks that are important to their career — that's huge," Scott said. 

Read more: Masterclass at Work's advice: Add Gen AI to learning and development strategies

Salesforce is following suit in this endeavor by providing consumers free access to its existing premium AI courses and AI certifications through the company's online learning platform Trailhead until the end of 2025. The platform also broadened its suite of lessons to include AI-specific skills training, such as fundamental concepts, how to ethically interact with the technology and more.

Read on to find out how leaders can better support their employees and reap the  benefits of investing in their workers..

From culture to career development, employees need support

Article by Lee Hafner

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To help employees feel and perform their best at work, organizations should take into account who their people are, and what they need. 

Learning and development is top of mind for workers, especially in the area of technology. Business learning platform provider MasterClass at Work has released a course collection on how to incorporate generative AI into the work environment, an advantage for all generations, but especially younger talent. 

"Gen Z is having trouble adapting to the culture of work because they entered into the workplace at a time of high volatility, coming out of the pandemic with offices shifting between different work models," says John Scott, head of learning and design at workplace educational platform MasterClass at Work. "Adding generative AI to learning and development strategies opens up a lot of possibilities for support."

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This Kansas school district is prepping students for professional success

Article by Paola Peralta

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Students in Topeka, Kansas, said they wanted better early career development programs, and one school district decided to take action. 

Washburn Rural High School, which is in the Auburn-Washburn Unified School District 437, recently finished construction on its 50,000-square-foot, state-of-the-art Innovation Center. The new expansion houses nine STEAM (science, technology, engineering, arts and mathematics) programs in an effort to better prepare students for postgraduate education and careers as well as to help fill current and future labor needs

"Student engagement is one of the best drivers of student success at school," says Scott McWilliams, the Auburn-Washburn superintendent of schools. "Helping them understand what they want to pursue as an adult and showing them how to get them best prepared for success in the things they want to do — having those conversations earlier is not just a nice engagement tool, it's good for kids, too." 

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Remote work is stunting Gen Z's professional development

Article by Paola Peralta

A woman is sitting on her gray couch with her laptop in her lap, looking confused; a yellow pillow is next to her, and it's daytime.
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As the digital generation, Gen Z has been the poster child for the success of virtual and hybrid work, but the very thing this generation has excelled at is starting to hurt their careers

Forty percent of business leaders believe that Gen Z is unprepared for the workforce, according to a survey from educational insights resource Intelligent.com. Additionally, 88% said this younger generation was less prepared than graduates from more than three years ago, and 94% admitted to avoiding hiring recent grads. 

Part of this issue stems from the lack of professional development opportunities in remote and hybrid work settings. Overall, Gen Z employees have worked remotely a significant portion of their careers to date due to the pandemic, meaning they have missed out on some experiences that only come with in-person interactions

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How Canva's 'Skills Passport' initiative is supporting internal mobility

Article by Deanna Cuadra

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What do hiring managers prioritize during the recruitment process? If it's not skills, then they may be looking for the wrong qualifications.

Graphic design platform provider Canva launched its "Skills Passport" initiative last year in a push to identify and nurture key skills like visual communication and leadership in candidates and current employees. Canva has already gotten rid of degree requirements from their job listings, and even hosts high school workshops, annual internships and graduate programs to nurture talent early on. And after increasing headcount by 300% in just three years, the Skills Passport became vital to ensuring the tech company was investing in talent, says Charlotte Anderson, head of people experience at Canva.

"Building a skills-first organization is helping to identify and fast-track talent, upskill our team and support our internal mobility program, Canva Pathways," says Anderson. "[This] ensures fewer skills gaps while creating a really rich pool of global talent to drive our ambitious global expansion plans."

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Guild and USOPC are offering Olympic athletes career development opportunities

Article by Deanna Cuadra

Photograph of a flag from the 2024 Olympic games in Paris.

The Paris Olympics are here, with over 10,000 athletes from around the world prepared to compete in a sport they've likely trained in for most of their lives. But what happens once an Olympian wants to retire?

The U.S. Olympic & Paralympic Committee (USOPC) has partnered with Guild, an education and talent mobility solutions provider, to help athletes answer that exact question. Guild will offer Team USA athletes from the last 10 years free access to its marketplace of tuition-free degree and upskilling programs as well as one-on-one career coaching

"We do an annual athlete listening survey with both our alumni and current competing athletes so we can rank their needs and [the] services we offer them," says Carrie White, the USOPC vice president of athlete development and engagement. "After financial resources and training centers, they told us that career and education support was next up in terms of what they value most."

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77% of workers say AI tools have decreased their productivity

Article by Lee Hafner

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Employers expect AI to make their workforce more productive, but many employees are reporting the opposite. Bringing in temporary AI talent can help set things right.

A new survey of C-suite executives, full-time employees and freelancers from Upwork, a job marketplace, shows that the demands being placed on regular employees are not balanced with the tech resources they need to be successful. Ninety-six percent of leaders reported that the integration of AI tools will boost their organization's overall productivity, and are planning to ask employees to contribute by using the tech to increase output, expand their skill sets, take on more responsibilities, work more efficiently and work longer hours. 

At the same time, employers overestimate their workforce's ability to use AI: 37% of employers said their people are highly skilled and comfortable with their AI tools, but only 17% of employees feel the same way. And the disconnect doesn't stop there: 65% of employees said their employer's demands are overwhelming, almost half say they don't know how to use AI to achieve their employer's goals and 77% said AI has actually added to their workload.

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Why learning Spanish could make your business more successful

Article by Deanna Cuadra

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For many businesses in the U.S., it's increasingly clear that English isn't the only language that is useful to know. But are employers prepared to equip workers for the impending demographic shift? 

According to Instituto Cervantes, the U.S. is on track to be the largest Spanish-speaking country in the world by 2050. But despite Spanish becoming more commonplace, data from Best Diplomats shows only 15 million Americans speak Spanish as a second language, hinting at a communication gap in the coming decades. That's why it is worthwhile for businesses to consider language learning an upskilling opportunity for their workforce, notes Becky Gundy, head of B2B marketing at language software Babbel.  

"This shift is happening quickly, and it's not something that can be ignored," says Gundy. "Communication is key to business success, and there's more productivity when you break down those language barriers."

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3 leaders share ways to support women in the workplace

Article by Lee Hafner

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International Women's Day is a great time for employers to think about how they can help this population succeed in the workplace all year long. 

Though women make up over half of the U.S. workforce and many strides have been made over the past few decades in the name of equality, issues such as the gender wage gap, disparity in promotions and bias against mothers still persist, according to career coaching platform BetterUp. Yet many actionable solutions are free — and come with a big payoff, says Vicki Salemi, a career expert at Monster.

"An important way to support women in the workplace involves providing clarity for opportunities and equal opportunity for a seat at the table," Salemi says. "Feeling seen, heard, recognized, and valued is important, [and] doesn't cost the employer a dime."

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How these tech companies are helping autistic talent thrive

Article by Lee Hafner

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For Brennan Novak, who is autistic and suffers from severe anxiety, finding a workplace that fits his personal needs while allowing him to tap into his talent with technology may sound like a long shot. But thanks to AutonomyWorks, a company devoted to creating job opportunities for people with autism, Novak is not only employed, he's thriving. 

"I had graduated from high school and was attending a transition program, where I was having a tough time with college and my high anxiety," Novak says. "I joined one of AutonomyWorks' job shadows, and the work I did clicked with me and gave me hope of finding a place I belonged." 

AutonomyWorks, located in Illinois, was founded in 2013 by Dave Friedman after he and his wife struggled to find good job options for their son Matt, who also has autism spectrum disorder (ASD). AutonomyWorks hires and trains individuals and places them in tech contract work that matches their skills, in areas like digital marketing, transaction processing, quality assurance and data management. 

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Personalized AI training helps employees adopt new tech

Article by Lee Hafner

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When employees are preoccupied with how AI might negatively affect their job, engagement and performance suffer. Employers can ease these concerns and increase productivity by making sure their current talent's technical skills are up to speed. 

A recent survey from EY found that 75% of employees feel AI will replace certain jobs, and 65% of respondents worried that their job would be one of them. The impact has workers anxious about their future: 67% said they fear missing out on promotions for being underskilled and 66% said they think they will fall behind for not knowing how to utilize this new technology

Kian Katanforoosh, who started developing online AI learning classes in 2017, noticed similar insecurities among his program's millions of participants. His platform, Workera, which he founded in 2020, gives employees a way to measure and upskill their AI knowledge in the workplace in an accessible and personalized manner.

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