HR managers have their hands full dealing with complaints and work issues among staff as employees work remotely.
Since the start of the pandemic, 48% of employees have
COVID has been
“As workplaces went online, management didn’t have a good way of making sure that people were nice to each other,” says May Habib, CEO of Writer, a text software platform. “In a physical workplace, you overhear things and may have to take someone aside and say, ‘That’s not our tone here.’ That’s much harder when everyone is online.”
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Fifty-two percent of HR complaints were associated with employee disputes, the Paychex survey found. A third of workplace complaints had to do with being denied
HR managers have been challenged during the pandemic to adapt quickly to their employees’ needs and provide the support employees are requesting. Almost half of HR professionals said their biggest challenge during COVID has been dealing with concerns over employee morale and mental health.
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“It's [not] the employer's job to provide happiness, but it's in their best interest to provide an environment where we can all do our best work,” says Scott Shute, head of LinkedIn's mindfulness and compassion programs. “The most successful companies are actively trying to create a great environment for their employees and that flows through every HR policy.”
HR should continue to
HR managers can rely
“Employers and workplaces are really making an effort to teach what conscious communication looks like and what contributes to a toxic workplace,” she says. “This is when we really need our workplace to be that place of belonging and a trusted community.”