Benefits brokers have been on the receiving end of backlash from employers and employees alike due to the perceived lack of transparency in their dealings between companies and insurance carriers. But one brokerage is set on changing this narrative.
This month, Nava Benefits is releasing a healthcare navigation app, free to all of its hundreds of employer clients. The app will place all an employee’s benefits information in one place, including insurance cards, access codes to telehealth apps, access to insurance portals and their current state of coverage. A messaging feature will allow users to connect with Nava staff for additional support, including managing unusually high medical bills.
