For many of today's corporate professionals, waiting tables or washing dishes was their first introduction to the workforce. And while they may no longer brag about those experiences on their resumes, the soft skills learned in those spaces are valuable currency in a corporate environment — and they could be exactly what the newer generation is lacking.
As a result of the pandemic's shutdowns and isolation, members of Gen Z missed out on typical opportunities to
"The pandemic really accelerated a shift toward digital communication skills," says Laura Mills, head of early career insights at virtual workplace experience provider Forage. "[Gen Z] is incredibly adept at shorthand on their phones, social media platforms and gaming platforms communications, but those communication styles don't lift and shift to a multi-generational workforce very well."
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Mills has worked in early career development for over a decade, and when she's recruiting, she says she always favors a resume with significant restaurant or retail experience over one with a better GPA. When it comes to filling entry-level positions, recruiters or employers understand that applicants will inevitably lack some of the necessary
"The ability to work well with others — both with folks that are easy to get along with, as well as coworkers that are not easy to get along with — are the kind of skills that I want you to bring because those are situations you're going to continue to encounter in the workforce," she says. "When you work in restaurant service, you've got to be able to handle multiple priorities, all competing at different rates."
This potential
Restaurants have historically been
"The people that are still working in the restaurant industry past the age 30 are usually professionals that are committed to the industry — crotchety dishwashers and our lifelong bartenders who make a decent living at the neighborhood dive bar," Graves says. "But that's a very small number of people, and that is not going to staff your restaurant. So we have a responsibility to learn how to speak to Gen Z and in ways that resonate with them."
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As the gig economy has taken off,
What's left is to find a way to create opportunities that match young employees' development needs with the
"In my mind, restaurants are the best business education that exists," he says. "The managers that I developed went on to do different things outside the restaurant industry, but used the organizational skills and the people management skills I taught them. And I'm still in contact with them a decade later because they learned those foundational skills here."