Not all employees are tied to a monitor for eight hours a day, but getting access to much-needed workplace tech support is tough for them to come by.
“Most enterprise technology solutions and digital transformation efforts have focused on white-collar workers — especially as organizations continue with hybrid and remote work models,” says Matt Fairhurst, CEO of Skedulo. “That has put the deskless workforce far behind their white-collar counterparts when it comes to digital transformation.”
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Organizations with
This means things like
“The fact that deskless workers are decentralized and remote has made their technology onboarding difficult,” Fairhurst says. “That’s changed a lot in the last couple of years, but deskless worker deployments are still playing catch up.”
Some employers are moving in the right direction: Microsoft, for example, introduced a walkie-talkie function on their Teams platform as means of expanding communication methods for frontline workers. They also spotlighted deskless workers in their annual Work Trend Index, highlighting the impact this group is having on their organization.
But
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However, 97% of organizations agree that
To get there, Fairhurst recommends that employers use a no-or low-cost survey tool and run quarterly reports to encourage dialogue over what deskless workers need, and what is lacking in their day-to-day lives. Embracing this population now can only set organizations up for success in the long-term.
“While some believe deskless work is somehow new, nothing could be further from the truth,” he says. “The movement and mobility of people and the physical energy of deskless work are evident in the oldest forms of work — desks and office environments are far newer. And deskless work will only continue to grow.”