Two years into the pandemic, and we’re all tech, all the time. So why are these daily tools still causing employees so many headaches?
Despite companies choosing to
“COVID has obviously really changed the landscape for employees, and it was kicked off by everybody working from home,” says Stacey Epstein, chief marketing officer at Freshworks, which develops easy-to-use workplace technology. “A lot of the luxuries you had in the office, like easy access to IT staff, vanished and we were all siloed at home trying to do our jobs.”
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That added stress is no secret to employers. Seventy-one percent of business leaders acknowledge that employees will consider looking for a new job if they can’t get access to the tools or tech they
“Technology is really central to our jobs and [remote work] shined a light on how hard to use some of these workplace technologies are,” Epstein says. “As consumer technology continued to get easier and easier and easier, workplace technology just never followed that same paradigm. Even cloud software that was supposed to make it easy for employees and for companies never delivered on that promise.”
Clunky legacy tools like outdated payroll, scheduling, document management and collaboration systems are causing 49% of employees to feel stressed at work, according to the Freshworks report, with 38% of business leaders saying that their failure to deliver adequate workplace tech is also causing stress.
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Rather than continuing to invest in add-ons to
“It's clear that the world wants this and is demanding it and it's only accelerated as people have gotten more frustrated in their jobs,” Epstein says. “Employees are sort of held hostage to whatever their company has decided to purchase and deploy. So it’s all about making that part easier and more accessible.”