The complexities of the healthcare industry can make it difficult to navigate if you’re not a seasoned benefits administrator, and even then it can be frustrating and confusing.
Grand Rounds Health, a tech driven healthcare company, and benefits administrator Trustmark Health Benefits, have partnered to create a more streamlined, personalized and cost-effective experience for Trustmark’s clients and their employees.
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“Trustmark has been a Grand Rounds client for years and experienced firsthand the value that this service delivers to their high risk, complex members,” says Renya Spak, vice president of growth strategy and innovation at Grand Rounds Health and Doctor On Demand. “Now, their clients and members will have access to Grand Rounds Health’s complete healthcare navigation capabilities.”
The partnership will provide Trustmark’s clients and their employees with personalized support to guide them on their healthcare journey and ensure they are making the best choice for themselves and their families. Trustmark clients and employees will be able to leverage Grand Rounds Health's digital clinical navigation tools and advocacy capabilities, which cover a variety of healthcare needs.
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“For employees, this partnership means gaining access to a personal care team designed to help with things like finding the right provider, engaging with the right benefits and programs and providing expert opinions on complex clinical issues, meaning a simpler, more personalized care experience,” Spak says.
Members will have access to a suite of claims and services support, along with healthcare navigation offerings via one easy-to-access digital platform. Services include treatment decision support, personalized matching to top-quality in-network healthcare providers, opinions from experts across the healthcare industry, cost transparency, and intelligent routing to other benefits in the healthcare ecosystem.
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“We know that employers are looking for flexibility in their offerings to meet the unique needs of their diverse workforce,” Spak says. “This partnership is just one example of our work with benefit professionals and health plans to make it easy to access world-class clinical navigation.”
